Privacy Policy

MyPersonalSanta.com

Last updated: October 21, 2026

At My Personal Santa, we believe Christmas magic should come with peace of mind.

Our website, MyPersonalSanta.com, offers personalised, AI-powered conversations with Santa Claus, interactive Christmas activities, and tools to help parents organise their children's Christmas wishes.

We understand that families trust us with information about their children. We take that responsibility seriously and aim to collect only the information necessary to provide our services.

This Privacy Policy explains what information we collect, how we use it, who may process it on our behalf, and the choices available to parents.

1. Who We Are

MyPersonalSanta.com ("My Personal Santa," "we," "us," or "our") is operated by:

Legal business name: [INSERT LEGAL ENTITY NAME]

Registered address: [INSERT BUSINESS ADDRESS]

Privacy contact: [INSERT PRIVACY EMAIL]

Website: https://MyPersonalSanta.com

For applicable data protection laws, the business identified above is responsible for determining how personal information is used.

2. Our Approach to Children's Privacy

My Personal Santa is designed for families, with parents and guardians in control.

• Parents or legal guardians create and manage accounts.
• Children do not create independent accounts.
• Parents initiate and supervise Santa Claus conversations.
• Parents control the information included in their children's profiles.
• Children's shopping information is kept separate from their North Pole experience.
• We do not display advertising to children.
• We do not sell children's personal information.
• We do not use children's information for targeted advertising.

We seek to collect the minimum information necessary to create a personalised Christmas experience.

Our services involving children's personal information require appropriate parental consent before that information is collected or processed. Where applicable law requires verifiable parental consent, we will obtain it before enabling those features.

Parents should supervise their children throughout every Santa Claus conversation.

3. Information We Collect

Information provided by parents

When creating an account or purchasing a Santa conversation, we may collect:

• Parent or guardian name
• Email address
• Account login and authentication information
• Purchase and transaction details
• Customer support communications

Payment information is processed by our payment provider. We do not need to store complete payment card numbers on our own servers.

Child profile information

Parents may choose to provide:

• A child's first name
• Age or age range
• Interests and hobbies
• Favourite toys, activities, or characters
• Pet names
• Christmas wishes
• Other details parents choose to share for personalisation

Parents should not include sensitive personal information, such as home addresses, school details, medical records, passwords, or financial information.

Information from Santa conversations

During a live Santa Claus conversation, our technology processes the audio and video necessary to provide an interactive experience.

The conversation may also be processed to identify:

• Christmas gift wishes
• Interests and preferences
• Parent-approved details useful for future conversations
• Relevant conversational context

This information may be used to update the child's Christmas wish list and personalised Santa memories.

We aim to avoid retaining unnecessary or sensitive personal disclosures.

Important: Live conversations require processing audio and video through third-party technology providers. Whether audio, video, transcripts, or diagnostic information are temporarily stored depends on the technical configuration and provider retention practices. Details of these practices will be confirmed and disclosed before launch.

Christmas wish lists and shopping information

The Parents' Workshop may store:

• Christmas wishes
• Parent-added or edited gift descriptions
• Purchased or unpurchased status
• Shopping progress
• Parent-entered gift information

Purchase statuses, retailer links, prices, and shopping progress are intended to be accessible only within the authenticated parent's experience.

Website usage information

We may collect limited technical information necessary to operate and secure the website, including:

• IP address
• Browser and device type
• Basic usage and error information
• Authentication and session information
• Security and diagnostic logs

We do not use children's activity for behavioural advertising.

4. How We Use Information

We use personal information to:

1. Create and manage parent accounts and child profiles.
2. Deliver personalised Santa Claus conversations.
3. Help Santa remember appropriate details between visits.
4. Maintain Christmas wish lists.
5. Provide Parents' Workshop shopping and gift-tracking features.
6. Process payments and manage purchased call credits.
7. Send purchase confirmations, wish-list summaries, and service-related emails.
8. Respond to customer support requests.
9. Protect the security and reliability of the service.
10. Meet applicable legal obligations.

We do not use children's personal information to build advertising profiles.

We do not sell children's conversation content or Christmas wish lists to retailers or advertisers.

5. AI-Powered Santa Claus Conversations

Santa Claus on MyPersonalSanta.com is an AI-powered interactive character, not a live human performer.

To provide conversations, our service uses third-party technology that may process speech, video, and conversational context in real time.

Santa may refer to parent-approved profile details and memories from previous conversations.

We aim to configure Santa to avoid requesting unnecessary personal information and to respond appropriately to children.

Santa does not receive information about whether parents have purchased gifts and does not guarantee that particular presents will be delivered.

We do not intend to use children's conversations to train our own general-purpose AI models.

Third-party AI training: We will confirm and document whether our AI and video providers retain or use customer content for model training or service improvement before enabling children's conversations. Any required disclosures and consents will be provided before collection.

6. Christmas Wish Lists

When a child tells Santa about gifts they would like for Christmas, those wishes may be added to their personal Christmas list.

The list may appear in two places:

The child's North Pole: A simple, festive list showing the gifts the child has wished for.

The Parents' Workshop: A private parent-facing version containing shopping tools, eligible product searches, and purchase tracking.

Both views use the same underlying wish-list information.

The child's experience does not display gift prices, retailer links, or purchase statuses.

Parents can manage wish-list entries through the Parents' Workshop.

7. Shopping Links and Third-Party Retailers

The Parents' Workshop may provide links to Google Shopping or other retail websites to help parents find Christmas gifts.

These features are intended for adults only.

When a parent chooses to compare prices, a product-related search may be sent to the external shopping service.

We do not intentionally include children's names, conversation transcripts, or personal profile information in shopping search queries.

Once a parent leaves MyPersonalSanta.com and visits a third-party website, that website's own privacy policy and practices apply.

My Personal Santa does not control the privacy practices, prices, availability, or products offered by third-party retailers.

We do not provide shopping links for certain inappropriate or non-commercial wishes, including requests for live animals or personal and emotional wishes.

8. Payments

Payments are processed through Stripe or another payment provider identified during checkout.

The payment provider may collect payment card information, billing information, and transaction details in accordance with its privacy policy.

We may retain transaction records to manage purchases, provide customer support, prevent fraud, and comply with financial and tax obligations.

9. Service Providers

We use third-party providers to operate MyPersonalSanta.com.

These may include:

• Tavus: AI-powered interactive video conversations.
• Supabase: Database, authentication, and application infrastructure.
• Stripe: Payment processing.
• Resend: Transactional and service-related emails.
• Lovable and associated hosting services: Website development and infrastructure, as applicable.

These providers may process information on our behalf to deliver the relevant service.

We seek to use appropriate contractual, security, and data protection safeguards with service providers, particularly when children's information is involved.

We will maintain an accurate list of active providers and relevant data-processing practices.

10. Recording and Retention of Conversations

MyPersonalSanta.com is designed to provide live, interactive conversations rather than a library of recorded Santa videos.

We intend to disable optional call recording wherever supported by our video provider.

However, disabling optional recording does not necessarily prevent temporary processing or retention of audio, video, transcripts, or technical logs by service providers.

Before launch, we will confirm:

• Whether video or audio recordings are created or stored.
• Whether conversation transcripts are retained.
• How long providers retain conversation content and diagnostic data.
• Whether provider data can be deleted on request.
• Whether any conversation content is used for AI training or service improvement.

We will update this policy with verified retention details.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal obligations.

In general:

• Parent account information is retained while the account remains active or as otherwise required.
• Child profiles, saved Santa memories, and wish lists are retained while needed to provide the personalised service, unless deleted earlier.
• Payment records may be retained for accounting, tax, fraud prevention, and legal compliance.
• Technical and security logs are retained for limited periods appropriate to their purpose.
• Conversation content handled by third-party providers is subject to the verified retention arrangements described in this policy.

Specific retention periods: [INSERT VERIFIED RETENTION SCHEDULE BEFORE PUBLICATION]

We do not retain children's personal information indefinitely without a legitimate and lawful reason.

12. Parent Access, Correction, and Deletion

Parents can manage their children's profiles and Christmas wishes through their accounts.

Parents may:

• Review child profile information.
• Update information provided for personalisation.
• Add, edit, or remove Christmas wish-list entries.
• Request information about the personal data associated with their account.
• Request deletion of a child's entire profile and its associated saved memories and wishes.
• Withdraw consent for future processing where consent is the applicable legal basis.

Deleting a child profile is intended to remove the associated information from our active systems, subject to technical deletion processes and any information we are legally required to retain.

Parents should be able to request deletion of their child's information without having to purchase additional services.

To make a privacy request, contact:

[INSERT PRIVACY EMAIL]

We may need to verify that the person making the request is authorised to act for the relevant child.

13. Cookies and Similar Technologies

We may use cookies and similar technologies necessary for:

• Account login and authentication
• Security
• Remembering essential preferences
• Operating website functionality

If we introduce non-essential analytics or marketing cookies, we will provide the notices and choices required by applicable law.

We do not use cookies to deliver targeted advertising to children.

Cookie details: [INSERT VERIFIED COOKIE AND ANALYTICS INFORMATION]

14. Free Christmas Activities

MyPersonalSanta.com offers free activities such as:

• Explore the North Pole
• Questions for Santa
• Santa's Arcade and Christmas mini-games

These activities are designed to be accessible without creating a child account.

We do not require children to provide their names or personal contact information to use these free activities.

Limited technical information may still be processed to deliver and secure the website.

15. Data Security

We use reasonable technical and organisational safeguards intended to protect personal information from unauthorised access, loss, misuse, or disclosure.

These may include access controls, encrypted communications, authenticated parent accounts, and restrictions on access to child profile information.

No online service can guarantee absolute security.

If we become aware of a data breach, we will assess our notification obligations under applicable law.

16. International Data Transfers

MyPersonalSanta.com may use technology providers that process or store information in countries outside the country where a family lives.

Where applicable law requires safeguards for international transfers, we will implement appropriate legal mechanisms and contractual protections.

Relevant hosting locations and transfer safeguards: [INSERT VERIFIED DETAILS]

17. Your Privacy Rights

Depending on where you live, you may have rights to:

• Access personal information.
• Correct inaccurate information.
• Request deletion.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information.
• Lodge a complaint with a relevant data protection authority.

We will respond to privacy requests in accordance with applicable law.

Where UK data protection law applies, we will identify and document the appropriate lawful basis for each relevant processing activity.

Where US children's privacy law applies, we will provide the notices, parental consent mechanisms, and parental controls required by that law.

18. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, or legal obligations change.

When we make material changes, we will update the date at the top of this policy and provide additional notice where required.

Where changes require new parental consent, we will obtain that consent before implementing the relevant processing.

19. Contact Us

If you have questions about this Privacy Policy, your child's information, or your privacy rights, please contact:

MyPersonalSanta.com

Email: [INSERT PRIVACY EMAIL]

Business: [INSERT LEGAL ENTITY NAME]

Address: [INSERT BUSINESS ADDRESS]

Website: https://MyPersonalSanta.com

My Personal Santa is here to make Christmas magical — while helping parents stay informed and in control of their family's information.