Terms & Conditions

MyPersonalSanta.com

Last updated: October 21, 2026

Welcome to My Personal Santa!

We're here to bring a little Christmas magic into your home through personalised conversations with Santa Claus, festive activities, and tools to help make Christmas planning easier.

These Terms and Conditions ("Terms") explain the rules for using MyPersonalSanta.com and purchasing our services.

Please read them carefully before creating an account or purchasing a Santa Claus conversation.

1. About My Personal Santa

MyPersonalSanta.com ("My Personal Santa," "we," "us," or "our") is operated by:

Legal business name: [INSERT LEGAL ENTITY NAME]

Business address: [INSERT BUSINESS ADDRESS]

Contact email: [INSERT CUSTOMER SUPPORT EMAIL]

Website: https://MyPersonalSanta.com

By creating an account, purchasing a service, or using our website, you agree to these Terms.

If you do not agree, please do not use our services.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

2. Our Services

My Personal Santa provides family-oriented Christmas experiences, including:

• Live, AI-powered video conversations with Santa Claus.
• Personalised child profiles and North Pole experiences.
• Christmas wish lists collected during Santa conversations.
• The Parents' Workshop, featuring shopping links and gift tracking.
• Interactive North Pole exploration.
• Christmas games, stories, and educational activities.
• Digital gift purchases or gift-call options, where available.

Some experiences are free, while Santa Claus video conversations require the purchase of call credits.

We may introduce, modify, or discontinue features over time, subject to applicable consumer rights and any commitments made in connection with existing purchases.

3. Santa Claus Is an AI-Powered Character

Santa Claus on MyPersonalSanta.com is an artificial intelligence-powered interactive character, not a live human performer.

Our technology allows children to have personalised, two-way conversations with Santa.

Santa may remember parent-approved details from previous conversations, respond to questions, discuss Christmas wishes, and participate in imaginative Christmas storytelling.

Because Santa is powered by AI:

• Responses are generated automatically and may occasionally be inaccurate, unexpected, or repetitive.
• The experience may vary between conversations.
• Santa may not remember every detail perfectly.
• Technical interruptions may occasionally occur.
• We cannot guarantee that every response will be error-free.

Santa's references to the North Pole, elves, reindeer, Christmas magic, and gift delivery are part of a fictional entertainment experience.

Santa does not guarantee that any child will receive a particular Christmas gift.

My Personal Santa does not purchase, provide, or deliver gifts requested during Santa conversations.

4. Parent and Guardian Responsibilities

My Personal Santa is intended to be managed by adults.

To create an account or purchase services, you must be at least 18 years old or the age of legal majority in your jurisdiction, whichever is higher.

Parents or legal guardians are responsible for:

• Creating and managing accounts.
• Providing appropriate information about their children.
• Giving any legally required parental consent.
• Initiating Santa Claus conversations.
• Supervising children throughout every conversation.
• Reviewing and managing saved profile information and Christmas wishes.
• Ensuring that children use the service appropriately.

Children must not independently create accounts or purchase services.

Parents should remain present and available throughout Santa conversations.

5. Child Profiles and Personalisation

Parents can create individual North Pole profiles for their children.

Profiles may contain a child's first name, age, interests, hobbies, Christmas wishes, and other parent-approved information.

You agree to provide only information you are authorised to share.

Please do not submit sensitive personal information, including home addresses, school details, medical records, passwords, or financial information.

My Personal Santa may use parent-approved information to personalise Santa conversations and maintain appropriate memories between visits.

Parents are responsible for reviewing the information they provide.

Our collection and use of personal information are explained in our Privacy Policy.

6. Santa Call Packages and Pricing

My Personal Santa currently offers the following packages:

All prices are in US dollars unless otherwise stated.

Packages are one-time purchases, not subscriptions.

Applicable taxes or other charges, if any, will be disclosed before payment.

We may change prices for future purchases, but price changes will not retroactively affect completed purchases.

The price and package terms displayed at checkout govern your purchase.

7. Call Credits and Duration

Each purchased Santa conversation uses one call credit.

A call may last up to 10 minutes.

The maximum duration is not a guarantee that every conversation will last the full 10 minutes. Conversations may end earlier if the child wishes to finish, the parent ends the call, or a technical issue occurs.

Unused minutes from a completed call do not roll over or create additional call credits.

Multiple children in the same household may participate in a single conversation using one call credit, provided the experience supports their participation.

Separate calls require separate credits.

Call credits may be used at different times during the applicable Christmas season, subject to service availability.

Seasonal expiration: [CONFIRM WHETHER ALL PACKAGES EXPIRE ON DECEMBER 25, 2026, OR WHETHER DIFFERENT TERMS APPLY.]

Any expiration date will be clearly disclosed before purchase.

My Personal Santa does not guarantee that unused credits can be carried forward to a future Christmas season unless expressly stated at checkout.

8. Starting a Santa Conversation

Santa conversations are designed to be available on demand, without requiring advance appointments.

However, availability depends on the operation of our website, AI technology, video services, internet connectivity, and other technical systems.

We cannot guarantee uninterrupted or immediate access at every moment.

Parents are responsible for ensuring they have:

• A compatible device.
• A working internet connection.
• A functioning microphone and, where required, camera.
• Appropriate browser permissions.
• A suitable environment for a child to participate.

Internet or mobile data charges from your own provider are your responsibility.

9. Failed Calls and Technical Problems

We want every family to enjoy the experience they purchased.

If Santa cannot connect and the conversation does not begin, the call credit will not be consumed.